Customer Sales & Service Representative / Dispatcher
About The Position
Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years . We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services. We’re growing, and we’re looking for the right person to join our team in a key role: Inside Customer Sales & Service Representative / Dispatcher This is NOT an order-taking position. We are not looking for someone who simply answers phones and gives pricing. We are looking for someone who can confidently: Listen to customers Ask great questions Understand the real problem Communicate with empathy and professionalism Guide the customer to the right next step Book appointments that get results If you enjoy helping people and you’re comfortable selling through service, you may be a great fit.
Requirements
- Experience using ServiceTitan (required)
- Strong phone communication skills
- Ability to multitask and stay organized
- A coachable attitude and desire to improve
- Confidence guiding customers — not just taking orders
Nice To Haves
- Google Workspace experience is a plus.
Responsibilities
- Answer inbound calls and convert inquiries into scheduled appointments
- Make outbound calls to existing customers and members to get them taken care of
- Dispatch and coordinate service appointments
- Use ServiceTitan daily to manage scheduling and customer communication
- Work closely with technicians and leadership to deliver a 5-star experience
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Paid training
- PTO
- Insurance options available
- Growth opportunities in a stable, high-performing company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
