Customer Service Representative / Dispatcher

American Leak Detection of East Bay CA • Pinole, CA

8d • Onsite

About The Position

American Leak Detection is the industry leader in accurate, non-destructive detection of hidden water, sewer, gas, and swimming pool leaks. We set the standard for non-invasive leak detection and repair using proprietary methods developed over 40+ years and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals from plumbers and insurance adjusters to property managers and municipal water districts. Our local, family-owned company has proudly served San Francisco and the East Bay for more than 38 years. Join our Team! Our rapidly growing company is waiting for you to join our team as a Customer Service Representative / Scheduler This is a Full-Time, Year-Round Position at our Pinole, CA headquarters As a Customer Service Representative and Dispatcher, you are a key member in upholding our service philosophy to provide the highest level of customer service. Though not required, experience in the Plumbing, Restoration, HVAC, or Construction industries is a plus!

Requirements

• Ability to deliver excellent customer service
• Strong written and verbal communication skills
• Strong telephone and computer skills
• Experience scheduling and routing teams of technicians
• Detail-oriented with strong data entry skills
• COVID-19 vaccination is required
• Must pass a Background Check for our insurance requirements
• Customer service: 2 years (Required)

Nice To Haves

• QuickBooks and Salesforce knowledge is a plus!
• Fluency in Spanish is not required but is a plus!
• Though not required, experience in the Plumbing, Restoration, HVAC, or Construction industries is a plus!

Responsibilities

• Quickly and efficiently answering incoming calls in a professional and courteous manner
• Actively listening to the customer to learn about their situation and how we can help them
• Prioritize and coordinate the scheduling and routing of services to our team of technicians
• Dispatching jobs and updates to technicians in the field
• Coordinate any adjustments in schedule with customers and service technicians
• Provide sales support and recommendations

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA (Health and Savings Account)
• Life Insurance
• Simple IRA/401(k) plan with matching
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Advancement Opportunities
• Employer-paid training and continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed