Customer Service Representative/Dispatcher

All Airs Home Services•Kennesaw, GA

5h•$18 - $23

About The Position

All Airs Home Services is Hiring a Customer Service Representative/Dispatcher to join our Team! Come Grow with Us! We keep Growing because we ONLY hire the BEST and Our Customers Love Us for it! At All Airs Home Services, we are dedicated to providing reliable service and expert installation of heating and air conditioning systems. Our commitment to excellent customer service and using only the highest quality equipment is unwavering. With over 30 years of combined experience in the HVAC industry, we understand the importance of customer satisfaction and the need for dependable solutions. We have built a stable commercial and residential client base, reflecting our reputation as a trusted provider in the industry. A significant portion of our business comes from referrals, demonstrating our dedication to customer satisfaction. On average, our customers have been with us for over 18 years, a testament to the lasting relationships we forge. Job Overview We’re looking for a proactive and organized Customer Service/Dispatcher to support our growing HVAC service team. In this key role, you’ll handle incoming calls, schedule technicians efficiently, and ensure our customers receive prompt, professional service. You’ll be the bridge between homeowners and field techs, making sure every job runs smoothly from start to finish. Why Work With Us Competitive Pay: $18–$23/HR (DOE) Commission Opportunity 80% Company-Paid Medical Insurance Dental, Vision, Short- and Long-Term Disability Coverage 401(k) with 4% Company Match Employee Assistance Program (EAP) 2 Weeks Paid Time Off (PTO) Paid Holidays Paid Training & Career Development Opportunities

Requirements

1-2 years of HVAC Call Center experience
1-2 years of Trades Dispatching experience
Previous experience in a high-paced customer service position
Computer proficiency
Service Titan experience
Must be available to work Monday-Friday 7:30am-4pm w/occasional on call
Must be able to pass a background check, and drug tests prior to and throughout employment.
Long-Term Employment Opportunity
EOE

Responsibilities

Schedule and dispatch technicians (Right Call Right Tech)
Handle call volume accurately
Monitor technician location to coordinate service and technician availability
Maintain technician database and communicate accordingly
Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.
Monitor technician working hours to ensure compliance with federal and state laws and regulations.
Performs other related duties as assigned