Dispatcher/Customer Service Representative

Chesapeake Electric•Annapolis, MD

2d•$50,000 - $75,000•Hybrid

About The Position

Are you the kind of person who loves keeping the day running smoothly, solving problems on the fly, and making people smile along the way? We’re looking for a Dispatcher / Customer Service Representative who thrives at the center of the action, balancing fast-paced logistics with genuine, people-first service. At Chesapeake Electric, every day brings something new. You’ll coordinate technicians, keep schedules humming, and be the friendly, confident voice our customers trust when they need help the most. If you’re energized by teamwork, challenge, and a culture that truly cares, you’ll fit right in here. This hybrid role is perfect for someone who’s equal parts organized operator and relationship builder, someone who loves turning chaos into clarity and calls into connections. We’re not just focused on great service; we’re focused on your growth. Whether you want to strengthen your technical knowledge, move into leadership, or explore new roles within our expanding home services family, we invest in your development every step of the way. Here, you’ll build a career, not just a job, surrounded by people who want to see you win.

Requirements

A shared commitment to Chesapeake Electric’s core values of LIGHT: (L) Lead with Integrity, (I) Innovate and Solve, (G) Grow Together, (H) High Standards Always, (T) Think of Others First
Proven experience in dispatching, scheduling, or customer service, preferably in the home services or electrical industry.
Proficiency with ServiceTitan or similar CRM/dispatch platforms.
Exceptional multitasking ability and composure under pressure.
Strong written and verbal communication skills with a sales-minded, customer-first approach.
Organized, detail-oriented, and self-motivated with a focus on results.
High school diploma or equivalent; further education a plus.
Ability to pass a background check.

Responsibilities

Keep the Day Flowing: Be the heartbeat of daily operations. You’ll keep our schedule running smoothly, making sure every technician is where they need to be and every customer feels taken care of.
Own the daily schedule by assigning the right technician to the right job.
Monitor the dispatch board in real time and adjust to shifting priorities.
Coordinate with technicians, warehouse, and leadership to keep jobs on track.
Prepare next-day and two-week scheduling checklists to stay ahead of upcoming work.
Conduct post-job debriefs to confirm standards were met and capture key feedback.
Create Great Customer Experiences: Be the voice that customers remember. From the first hello to the final thank you, you’ll make every interaction professional, positive, and personal.
Serve as the first impression for customers, answering calls and understanding their needs.
Confidently turn inquiries into booked jobs through clear, friendly communication.
Present service options and explain value in a way that builds trust.
Follow up on open or canceled jobs to maximize conversions and keep schedules full.
Maintain a professional, empathetic, solutions-oriented approach on every call.
Drive Performance & Team Success: Your insight will shape how we grow. You’ll turn everyday data into opportunities for improvement and help the team get better, faster, and more connected.
Share your insights and ideas to make a real impact on how we work and grow.
Track booking rates, dispatch efficiency, and customer satisfaction to spot trends.
Recommend process improvements that streamline communication and boost results.
Collaborate across departments to strengthen teamwork and elevate the customer experience.