Dispatcher/Customer Service Representative

Titan Materials Group•Castle Hayne, NC

19h•Onsite

About The Position

S&W Ready Mix Concrete is a wholly owned subsidiary of Titan America LLC. Titan America is a leading environmentally and socially progressive heavy building materials company employing approximately 2,000 employees in the eastern United States. We primarily manufacture cement, ready mix concrete, fly ash, and other aggregates. Titan has been in operation since 1902 and remains a family-led business with a values-oriented, people-focused culture. At Titan America we pride ourselves in providing a safe and professional work environment where teamwork and integrity are emphasized. We work had to treat our employees fair and provide a positive work environment. Our competitive pay and benefits are designed to reflect the ever-changing needs and wants of our employees. Our goal is to empower you with the resources and flexibility and success on and off the job! S&W Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative. This is a Hourly position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication.

Requirements

High School education or equivalent required, secondary education preferred
Two to four years’ experience in dispatch or logistics required; construction industry experience strongly preferred
Bilingual, English/Spanish required
Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
Familiar with geographical areas in Castle Hayne, NC area
Must be able to work flexible hours and overtime
Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner

Responsibilities

Responsible for order taking, scheduling, and customer relations
Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
Resolve transportation conflicts and handle unusual and difficult customer complaints
Provide customer support to ensure maximum efficiency
Embraces and enhances a performance based Safety Culture
Is positive and upbeat in all communications with customers and other departments
Relentlessly pursues a solution to every issue that a customer brings to them
Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
Identify and communicate repairs and maintenance of logistics communication equipment