Dispatcher/Cashier, Front Services

Resorts World Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will utilize various systems and tools, including CVPS, Opera, MS Shift, HotSos, and Cisco, to perform their duties. Additionally, they will promote hotel services and features for guests. All tasks must be conducted in accordance with company policies, practices, and procedures.

Requirements

Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
Solid organization and multitasking abilities, with keen attention to detail.
Professional and friendly demeanor, remaining calm under stress.
Ability to work independently and as part of a team with a proactive attitude.
Excellent customer service skills.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Knowledge of company and department policies and procedures.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to maintain accurate records and manage multiple tasks under busy conditions.
Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
At least 21 years of age.
High School Diploma or equivalent.
Minimum of one year of previous Front Services experience in a similar or related field.
Proof of eligibility to work in the United States.
Ability to obtain the Nevada Driver’s License.

Nice To Haves

Forbes or AAA knowledge.
Working knowledge of Opera, HotSOS or other service optimization systems.
Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
Previous experience working in a large, luxury resort setting.

Responsibilities

Possess skills to expedite clerical processing, perform a service, evaluate information, and act based upon information obtained, to complete a task, assignment, or activity.
Accurately process charges and payment settlements.
Performs proper job functions by consistently following company rules and regulations as well as department policies and procedures.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.