Cashier/Dispatcher

Propark Mobility•Commerce City, CO

2d•Onsite

About The Position

The Cashier/Dispatcher role involves directing patrons, managing parking spaces, issuing tickets, collecting payments, and processing transactions. This position also includes completing daily paperwork, providing excellent customer service, and potentially assisting with cleaning or maintenance tasks. The Dispatcher aspect of the role is responsible for coordinating, scheduling, deploying, and dispatching services in a safe, efficient, and proactive manner, acting as a representative of frontline leadership. This includes serving as central control for vehicle communications, trip routing, handling emergencies, monitoring on-time performance, and documenting issues. The role requires strong communication skills, the ability to promote teamwork, and adherence to company policies.

Requirements

Drivers License 2+ years
You are at least 18 years old.
High School degree preferred.
One year of related experience with cash handling.
Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
Ability to safely drive a standard or automatic transmission vehicle.
Ability to work in a fast-paced environment.
Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
Ability to provide customer resolution in a professional and friendly manner.
The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.
Employee must occasionally lift and/or move objects up to 25lbs.

Nice To Haves

Cash handling experience
Customer service experience

Responsibilities

Direct patrons where to park and assist when spaces are full.
Verify necessary supplies at the start of each shift.
Issue tickets to customers, recording the required information on each ticket.
Collect payment credit card or validation always securing cash according to the company’s standard operating procedures.
Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
Provide a receipt for all fee transactions.
Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
Other special projects as assigned by location management.
Coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach.
Treating operators, peers, and customers in a professional manner, and leads by example as the Dispatcher is a representative of frontline leadership at the location.
Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
Meets with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
Coordinate problem resolution among Operators, Supervisors, and Public.
Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
Influences positive employee morale and quality customer service.
Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
May be required to drive in service when required.
Provides superior customer service and communications skills.
Documents service disruption issues utilizing the dispatch log.
Ensures accurate assignment of vehicles and Operators.
Ability to follow company and agency policies and procedures.
Other duties as assigned or requested.

Benefits

We promote from within - park your career here!
Free Parking!
Flexible scheduling
Paid Holidays
Wellness
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
Paid vacation and an extra day-off on your birthday!! (FT Employees)
Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! (FT Employees)
The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Wellness is provided according to city or state mandates
Free parking while working at your assigned Propark location(s).