Dispatcher, Campus Safety

Mount Holyoke College

3d•Onsite

About The Position

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator. This is a 11pm-7am shift, with a 5-day work week: (Off Tuesday/Wednesday)

Requirements

HS Diploma or Equivalent
Related experience in law enforcement, security, or dispatching
Strong problem-solving, time-management, and communication skills
Ability to work in a fast-paced, multitasked environment.
Sensitivity to issues of confidentiality

Nice To Haves

Certifications in CPR, CJIS, or APCO
Experience in Public Safety Dispatching
Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds

Responsibilities

Promptly answers emergency lines, business lines, and multiple college operator lines.
Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
Monitors fire, intrusion, panic, other alarms, and cameras on campus.
Activates the college's emergency mass notification system as directed.
Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
Assist officers with community engagement activities.
Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.