Dispatcher / Administrative Support

Elevate Claims Solutions•Indianapolis, IN

5d•Remote

About The Position

As a member of our dispatch and administrative support team, you will have a pivotal role in the success of Elevate. We value our relationships with clients and staff. This role is a point of contact for both. The successful candidate must understand the need to serve others’ needs, while maintaining communication with us to ensure we meet yours. Elevate is a fast-growing company; cultivating open and effective communication is imperative to our success. Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed expectations. The successful candidate will thrive in a fast-paced environment, work independently, and make informed decisions while maintaining effective communication with remote team members. Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims department.

Requirements

Experience in a claim environment, specifically with Independent Adjusting.
Experience working with a remote workforce.
Competency with Excel.
Experience working with an independent contract workforce.
Demonstrated effective verbal and written communication ability.
Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.

Nice To Haves

Experience in both carrier and independent adjusting roles is preferred.
Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is desired.

Responsibilities

Serves as first point of contact for clients and maintains an excellent customer service mindset.
Solves issues if feasible.
Escalates issues as necessary.
Develops and maintains relationships with field staff.
Participates in CAT deployments and shifts adjuster coverage as needed.
Talks to the adjusters.
Celebrates their triumphs.
Understands when they’re struggling and finds the correct resources to provide additional guidance.
Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation calendar.
Alerts management staff to claims requiring additional oversight and / or forward direction.
Maintains and distributes various company-wide documentation as directed.
Handles incoming claim assignments, email communications to the claims email box, and main phone line.
Coordinates part time administrative staff and assists in entering new claims into the Claims Management System (FileTrac.)
Maintains records through the Claims Management System (FileTrac) as assigned.
Assigns claim files to field adjusters as appropriate.
Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as directed.
Other duties as assigned by leadership, either verbally or in writing.