Admin Assistant

City Of Jonesboro•Jonesboro, AR

5h•$17 - $18•Onsite

About The Position

This safety sensitive (SS) position is responsible for receiving emergency and administrative calls from the public and dispatching the appropriate emergency personnel. The role involves receiving, monitoring, and dispatching radio communications traffic for Animal Services, Code Enforcement, and Police. It also includes receiving and screening incoming telephone calls, E-mails, and walk-in complaints from the public and other Public Safety agencies, categorizing and prioritizing calls during emergencies. The position dispatches Animal Services Officers to incident locations and provides information to E911 Dispatchers if other emergency services are needed. A continuous log of incoming telephone and radio calls is maintained, along with monitoring and routing incoming messages from national and state computer networks. The role requires checking the Animal Services data bank for information such as registered dangerous dogs, calls for service, warning citations, and warrants. Training exercises, including in-house training, Shelter Pro, ACIC recertification, and Euthanasia Certification, are participated in as needed. The position also includes cleaning work sites and front lobby areas, updating contact lists, and performing clerical tasks such as data entry, answering phones, interacting with the public, and logging information. In emergency situations, the employee may be trained in animal medical care and inoculations, and if certified as a Euthanasia Technician, may perform euthanasias and maintain records. The role may also involve assisting with adoptions or surrenders, photographing animals, preparing intake cards, and operating/driving a ½ or ¾-ton truck as needed.

Requirements

Mental alertness and adaptability to office and field area work routines.
Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.
Ability to read, analyze, and understand general business/company related articles and professional journals.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply and divide numbers.
Ability to perform these mathematical skills using money and other forms of measurement.
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions.
Ability to deal with problems involving several known variables in situations of a routine nature.
Ability to be ACIC & NCIC certified.
Office and Mobile Computer to include Ticket Citation programs and Shelter Pro., Word, Excel, RPS, RMD, Atlas and other programs.
Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.
Limited responsibility with regard to specific assignments in planning time, method, manner, and/or sequence of performance of own work operations.
Performs work operations which permit frequent opportunity for decision-making of importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and /or clientele to a certain degree.
Close mental demand. Operations requiring close and continuous attention for control of operations.
Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision.
Choice of learned things in situations, which conform to, clearly established patterns and modes.
City owned equipment that is assigned.
Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.
Standardized. Accepted processes covered by well-defined standardized policies and procedures with supervisory review.
Regular contacts with patrons, either within the office or in the field. May also involve occasional self initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.
The noise level in the work environment is usually moderate.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision; and color vision.

Nice To Haves

Not indicated.

Responsibilities

Receives, monitors, and dispatches radio communications traffic for Animal Services, Code Enforcement and Police.
Receives and screens incoming telephone calls, E-mails and walk in complaints from the public and other Public safety agencies, categorizes and prioritizes calls during emergency.
Dispatches the Animal Services Officer(s) to incident locations, provides information to E911 Dispatcher if any other emergency service is needed.
Maintains a continuous log of incoming telephone and radio calls, logs incoming calls.
Monitors and routes incoming messages from national and state computer networks.
Checks Animal Services data bank for additional information to include registered dangerous dogs, calls for service, warning citations and warrants.
Participates in training exercises to include in-house training, Shelter Pro, ACIC recertification, Euthanasia Certification, etc.
Completes work site and front lobby to include public restrooms cleanup.
Updates contact list.
Trained in animal medical care and inoculations.
Certified as a Euthanasia Technician, euthanizing and maintain records.
Provide clerical tasks, entering data, answering phone, interacting with public, keeping up with service calls and logging information.
Issues warnings and court citations.
Assist with adoptions or surrenders, photograph animals and preparing intake cards.
Operating and driving a ½ or ¾-ton truck.
Perform any other related duties as required or assigned.