Dispatch Supervisor (Commissionaires Nova Scotia, Atlantic Operations Centre)

Commissionaires Nova Scotia•Bedford, NS

8d•Onsite

About The Position

Commissionaires Nova Scotia (CNS) is the province’s not-for-profit provider of security, safety, training, and identification services. As an independent member of Commissionaires Canada, CNS employs over 22,000 nationwide and focuses on providing meaningful employment for veterans, their families, and others who wish to contribute to the security and well-being of Nova Scotians. CNS is recognized with global certifications for its exceptional customer service, management standards, and environmental stewardship. The organization offers challenging work, professional development, and career advancement opportunities, leveraging technology to support a growing customer base. The Dispatch Supervisor role is ideal for an individual with previous dispatching experience in a fast-paced, dynamic environment, who can match client demand to the workforce and communicate assignment details concisely. CNS seeks an independent and attentive leader to ensure the dispatch team fulfills client staffing needs, suitable for experienced, results-driven, and detail-oriented professionals who enjoy working toward deadlines.

Requirements

Be aged 19 or older
Be a Permanent Resident of Canada or Canadian Citizen
Not have a criminal record for which a pardon has not been granted
Be able to provide fingerprints and complete a criminal record check
Be eligible to apply for Government of Canada personnel security screening
Hold a valid Nova Scotia driver’s license, or access to reliable transportation to/from work
Be able to communicate effectively in English
Minimum six (6) months experience working as a Commissionaire, OR equivalent knowledge of the security industry is preferred
Previous experience working in a dispatch or a busy operations centre environment
Superior customer service skills
Clear and effective communicator via both phone and email, complemented by active listening
Ability to work in a fast-paced, dynamic work environment
Ability to multi-task while staying organized
Ability to maintain a high standard of quality while operating under minimal supervision
Ability to read, interpret and adhere to contractual documents and instructions
Possess a high level of comfort and skill operating modern technology in an office environment
Data entry skills: minimum 35 words per minute keyboarding
Ability to learn quickly, and be highly adaptable to evolving business requirements
Ability to maintain a high level of deadline awareness
Ability to be a consummate professional, consistently remaining calm and respectful during periods of high demand, or escalation
Excellent problem-solving skills, with the ability to use sound judgement and common sense in decision making
Ability to maintain confidentiality, and to handle sensitive information with discretion

Nice To Haves

Leadership experience will be considered an asset
The ability to work in both official languages would be considered an asset

Responsibilities

Supervising and designating the dispatch of appropriate personnel to satisfy client’s specific workforce requirements
Coordinating the specific needs of various clients through active engagement to ascertain the full scope of fluid work demands
Ensuring the dispatch of appropriately skilled, and capable staff on a timely basis
Supervising the communication between CNS employees, and clients through telephone and digital means (email & text messages) to effectively manage workforce needs for CNS short- and long-term contracts, NMSO sites, and new client requirements
Collaboratively liaise with principal stakeholders/management to strategize effective problem-solving solutions in real time
Supervising the electronic documentation of any irregularities related to personnel scheduling
Maintaining clear and complete shift notes, and communicating these to both management and incoming dispatchers to ensure continuity of operations during shift changes