Customer Support Representative - Nova Scotia

Zen Educate • Nova Scotia, NS

2d • Remote

About The Position

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day. When a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in. Zen Educate is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom. By leveraging the latest technology, we’ve built a platform that helps schools pay less while educators earn more. We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have. Our Support team is the heartbeat of this mission. While our technology handles the matching, you are the human connection that ensures our schools and educators are supported, heard, and ready to succeed when it matters most. This is your chance to join a high-growth tech company where your work has a direct social impact. We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a collaborative team that invests heavily in learning and development; if you’re willing to dive in and help us scale, the career growth opportunities here are endless.

Requirements

• You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story.
• You have a can-do attitude, with a bias for action, and you want to be part of a growing, motivated team
• You’re comfortable with ambiguity and enjoy the challenge of a fast-moving, scaling environment where things change quickly.
• You’re the person who catches the small mistake before it becomes a big problem. You understand that in education, the details matter.
• You can explain complex things simply. Whether you’re on a call with a head teacher or emailing an educator, your tone is always professional, empathetic, and clear.
• You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus.

Nice To Haves

• You have a background in Customer Service or Success (especially in a tech-led environment).
• You have experience in the education sector.
• You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro.

Responsibilities

• Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
• Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks.
• Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
• Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.
• Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
• Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next.

Benefits

• 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
• Quarterly social budget
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed