Dispatch Supervisor

Canadian National Railway Company•Brampton, ON

5d•Hybrid

About The Position

The incumbent is responsible for the timely and efficient movement of Canadian National Transportation Limited (CNTL) Owner-Operators and CN equipment to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance to key metrics. The position liaises with Customer Service, Terminal Operations, and Rail Planning to ensure efficient coordination. The role plans proactively to meet on-time performance metrics in a cost-effective manner.

Requirements

Between 3 to 5 years of experience in the Transportation and Logistics industry
Candidates with an equivalent combination of education, training, and experience will be considered
Bachelor’s Degree or equivalent work experience
Candidates with equivalent practical experience, education or training will be considered
Excellent written and oral communication skills
Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)
Ability to work in a fast-paced environment
Organized, detail-oriented, and able to prioritize tasks

Responsibilities

Ensure moves to trucks are assigned accordingly
Oversee Dispatch board’s fluidity to maintain constant monitoring and re-planning as required including ensuring cost-effective on-time performance
Answer incoming calls from CNTL Drivers and solve problems, ensuring key metrics are met
Resolve any operational and delivery problems that require immediate attention in a professional and effective manner.
Understand, interpret, and ensure adherence to applicable Canadian and US DOT trucking regulations
Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load and outside cartage utilization
Ensure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiency
Oversee tool plans, changing live load and unload to drop, create equipment pools, preload lists, file empty miles, liaise with customers to find optimal appointment windows including supply trucks to shunt.
Ensure all loads and empties have executable appointments
Communicate with customers to arrange pick-up and delivery appointments
Rebook delivery appointments with customers when exceptions occur
Ensure key metrics are met
Collaborate with Driver Managers to ensure fleet sizing is correct
Order outside cartage from approved companies
Confirm swamping requirements are ordered and met
Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem-solving including missing bills and gate reporting issues
Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities
Communicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when required