Dispatch Supervisor

WIN Waste Innovations•Taunton, MA

13d•Onsite

About The Position

WIN Waste Innovations is looking for a Dispatch Supervisor. This role is responsible for managing a team of Dispatchers in a centralized dispatch setting and overseeing the overall performance of the Dispatch department. The Dispatch Supervisor will coordinate the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to all customers. This role involves working in consultation with HR on employee-related issues, mentoring and coaching the team, and ensuring assigned goals are met.

Requirements

Requires a High School diploma or equivalent
Minimum of 3 years of experience in the transportation, management, logistics or waste industry
Must be computer literate -- ability to use Microsoft Word and Excel
Ability to communicate effectively and build a team
At least 12 months of managing a team of no less than 4

Responsibilities

Conduct Dispatcher performance evaluations, monitor and track employee attendance, complete disciplinary actions and attend meetings that apply positive leadership principles
Review Dispatch reports and route execution and follow up on driver check-ins
Responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers
Provide oversight and training, as well as back up support, to the Dispatchers
Oversee the overall performance of the department
Establish and maintain a clean, safe work environment and ensure compliance with company policies
Other duties that may be assigned
Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.