Dispatch Specialist

Oakland County•Pontiac, MI

13h•$50,116 - $77,292•Onsite

About The Position

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary $50,116-$77,292 The anticipated hiring timeline for this position is early August, aligning with the next scheduled training class. Are you ready to be the lifeline between the public and first responders?Dispatchers play a critical role in keeping our communities safe by answering 9-1-1 and emergency calls, coordinating police, fire, and medical responses, and providing calm guidance in urgent situations. This is a fast-paced, high-impact position where no two days are the same.

Requirements

Have graduated from high school or have a certificate of successful completion of the General Educational Development Test; AND Have had six (6) months full-time work experience in a 911 call center, responding to emergency situations (such as fire, ambulance, law enforcement, or hospital), or any military experience; OR Have had one (1) year full-time work experience in in a high-volume customer-facing hospitality service industry (such as hotel desk, waitstaff, and food service, etc.); OR Have completed one (1) year of college from an accredited college or university in any major or possess two current certifications in Emergency Medical Dispatch, Emergency Fire Dispatch or Emergency Police Dispatch.
Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)
Must possess normal or corrected hearing in each ear and normal color vision.
A background investigation will be conducted covering an evaluation of employment, school, home, criminal, military, or other personal records.
Any conviction or convictions for moving traffic violations, accidents, non-moving traffic violations, or violations of other laws will be reviewed by the Sheriff Office before an applicant can be appointed.
Convictions of the Domestic Violence Statute will be a disqualifying factor.
A psychological exam will be conducted.
Must successfully complete and maintain required training certifications in the following: the State of Michigan Public Safety / Emergency Telecommunicator Course, L.E.I.N. operator certification, EMD / EFD /EPD protocols, CPR / First Aid, and Security Awareness.
Must successfully complete the Oakland County Sheriff’s Office Communications Training Program and all other training and continuing education deemed necessary.
Ability to communicate to accurately convey information.
Ability to prepare reports, analyze data, focus for long periods of time.
Ability to work in an enclosed environment and potentially remain stationary, sitting or standing, for extended periods of time.
Reasonable ability to present coded written or oral information in a clear, concise, and accurate manner.
Reasonable ability to use a computer.
Reasonable ability to receive a call at the same time it is processed.
Reasonable knowledge of the location of streets and highways throughout the County.
Reasonable ability to determine directions from verbal description of location.
Reasonable knowledge of and ability to follow modern office practices and procedures.
Reasonable knowledge of grammar, spelling, and punctuation.
Reasonable ability to follow verbal and written instructions.
Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
Reasonable ability to establish and maintain effective working relationships with Sheriff’s Office personnel and the general public.
Reasonable ability to recognize and correct departures from departmental practices and procedures.
Some knowledge of and ability to operate the Law Enforcement Information Network Teletype machine.
Familiar with current word processing, spreadsheet, database, email, and Internet software.

Responsibilities

Receive and process calls for police, fire, ambulance, 9-1-1, and general emergency services.
Dispatch the appropriate personnel or refer callers to the correct agency.
Provide pre-arrival and post-dispatch instructions during medical, fire, or law enforcement emergencies.
Multi-task by gathering essential caller and location details while keeping communication clear under pressure.
Use multiple computer systems and equipment to enter and retrieve critical information.
Respond to officer requests for information such as safety alerts, criminal history, driving records, and prior contacts.
Operate and maintain certification for law enforcement information systems.