Seasonal Dispatch Specialist

First Chair Destinations•Steamboat Springs, CO

11h•$22 - $25

About The Position

The Dispatch Specialist is responsible for the successful operation of First Chair Destinations’ shuttle department and supports guest service within the Resort Services Department. The role monitors the First Chair Shuttle App dashboard, answers incoming calls in an attentive, courteous, and efficient manner, and communicates with shuttle drivers over two-way radios to relay guest locations and destinations. The dispatcher is expected to understand and be capable of supporting Resort Services operations. The schedule may include weekends and holidays as needed. This is a seasonal position running from November 14, 2026, through April 18, 2027, with a schedule of 20–30 hours per week. Weekend availability is highly preferred, and weekends and holidays may be required. Compensation is $22–$24.60 per hour, less payroll deductions and required withholdings. An offer is contingent on successful completion of a background check.

Requirements

Maintain a friendly and professional demeanor.
Possess good communication skills and an understanding of computer, telephone, and two-way radio systems.
Prioritize customer service and solve problems with minimal guidance.
Be able to multitask and work in a fast-paced environment.
Have a positive, people-oriented attitude and be able to work independently or with others.
Be dependable, self-motivated, punctual, and prepared for work.
Communicate clearly and thoughtfully with people online or in person, representing the company positively.
Have reliable transportation.
Be able to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and performing repetitive hand and finger motions.
Be able to lift up to 50 pounds without assistance.
If required to drive a personal vehicle for work, have a valid driver’s license and be at least 18 years old.
If required to drive a company vehicle, have a valid driver’s license, be at least 21 years old, and have been a licensed driver for at least three years.
Successfully complete a background check as a condition of employment.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
Prior professional driving experience is a bonus but is not required.
Weekend availability is highly preferred.

Responsibilities

Operate the phone system and two-way radios, and monitor and enter information into the First Chair dashboard.
Answer incoming phone calls and collect appropriate information according to standard operating procedures.
Fulfill guest requests by coordinating accurate and timely shuttle service.
Dispatch calls appropriately to shuttle drivers.
Promote teamwork and quality service through communication and coordination with shuttle drivers.
Use the dashboard to monitor shuttle operations.
Help maintain the fleet, radios, phones, and other items needed for daily operations.
Perform other duties as assigned.