Dispatch/Operations Support

Mesa•Kent, WA

10d•Onsite

About The Position

We are seeking to fill a role of Dispatch/Operations Support to join our team. The ideal candidate will have experience in a household goods and commercial moving warehouse.

Requirements

1–3 years customer service, dispatch, logistics, or operations support experience (moving industry experience a plus)
Strong verbal and written communication skills; professional phone/email etiquette
Proficient with computers and common software (Google Workspace/Microsoft Office); ability to learn dispatch/CRM systems quickly
Excellent organization, time management, and multi-tasking ability in a fast-paced environment
Operate a sit down 5,000 LB forklift
Problem-solver who stays calm under pressure and makes timely decisions
Reliable, punctual, and able to work flexible hours (occasional evenings/weekends/onsite as needed)
Valid driver’s license and ability to travel to job sites as required
Warehouse experience: 1 year (Required)
English (Required)
Ability to Commute: Kent, WA 98031 (Required)

Nice To Haves

Moving industry experience a plus
Moving industry: 1 year (Preferred)

Responsibilities

Manage daily dispatching: assign crews, route planning, and schedule adjustments for household and commercial moves
Monitor job progress and update stakeholders (customers, crews, operations manager) in real time
Respond quickly to emails, phone messages, and low-level crew requests; provide on-the-spot problem solving
Coordinate truck and crew resources to maximize efficiency and meet ETA commitments
Enter and maintain accurate dispatch, job, and inventory records in company systems
Track equipment, supplies, and fuel usage; notify manager of shortages or maintenance needs
Escalate operational issues and safety concerns to the Operations Manager when appropriate
Support billing/admin tasks: verify job details, capture required paperwork, and upload documents
Assist with last-minute scheduling changes, cancellations, and emergency customer requests
Ensure accurate warehouse paperwork is completed and turned into operations
Ensure orders arriving from returning crews are properly and timely handled by crews and/or warehouse
Communicate and cooperate with supervisors and coworkers
Operate and maintain preventative maintenance on vehicles and equipment
Display strong problem solving, organizational and analytical skills
Keep a clean and safe working environment