Dispatch Officer (Graveyard)

Jena Choctaw Pines•Dry Prong, LA

5d•Onsite

About The Position

Under general direction from the Security Shift Supervisor, this position accepts incoming calls to the casino in a prompt, courteous, and professional manner, providing information to the caller or directing the call to the appropriate destination. The role requires maintaining the confidentiality of all privileged information. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

High School Diploma or GED
Must be twenty-one (21) years of age.
Valid driver’s license and clean driving record
No felony, theft or stealing convictions.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge of business English, proper spelling, grammar, and punctuation, and basic arithmetic.
Skill in operating a multi-telephone line system.
Ability to communicate effectively, both verbally and in writing.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to maintain confidentiality.
Ability to establish and maintain professional relationships with co-workers at all levels.
Ability to work independently and meet strict time lines.

Nice To Haves

Preferred one year work experience in reception or answering a multi-telephone line system required.

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
Provides information regarding hours, events and promotions to the general public.
Oversees lost and found.
Projects a friendly and professional image to the customer.
Maintains files of correspondence, records and other materials with minimal supervision.
Complies with all internal controls and policies and procedures of position.
Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.
Maintains confidentiality of all privileged information.
Contributes to a team effort and accomplishes related results as required.
Must be efficient in report writing (i.e., incident reporting).
Dispatches security officers as needed.
Performs other duties as required.