Dispatch Manager

Dry Force Corp • Lenexa, KS

2h • $0 - $50,000 • Hybrid

About The Position

Power Dry is seeking an experienced Dispatch Manager to lead and oversee our dispatch and customer service operations. This role is responsible for managing a team of dispatchers, ensuring efficient scheduling and resource allocation, maintaining exceptional customer service standards, and supporting field operations to maximize responsiveness and productivity. The ideal candidate will have a strong background in dispatch or call center management, excellent leadership skills, and the ability to thrive in a fast-paced, service-oriented environment. This position plays a critical role in ensuring customers receive timely support while field teams are equipped to perform at their best.

Requirements

• 3–5 years of experience in dispatch management, call center management, or a related leadership role
• Proven experience supervising and developing teams in a fast-paced environment
• Strong organizational and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities and make decisions under pressure
• Proficient with Microsoft Office and general computer systems
• High attention to detail and commitment to operational excellence

Nice To Haves

• Experience with scheduling, routing, workforce management, or dispatch software preferred

Responsibilities

• Lead, coach, and develop the dispatch team to ensure high performance and accountability
• Manage daily dispatch operations, including scheduling, routing, and workforce planning
• Monitor incoming service requests and ensure timely assignment of crews and resources
• Serve as the primary escalation point for customer service and operational issues
• Track key performance metrics and identify opportunities to improve efficiency and customer satisfaction
• Coordinate communication between customers, dispatchers, technicians, and management
• Ensure accurate documentation of service calls, schedules, and operational data
• Maintain staffing coverage and support scheduling needs across multiple shifts
• Partner with field leadership to optimize technician utilization and service delivery
• Assist with process improvement initiatives and implementation of best practices

Benefits

• Health Insurance (including Long/Short-Term Disability and options to add Vision and Dental)
• 401(k) with company matching
• Paid Time Off and Holidays
• Bi-weekly compensation
• All tools and supplies provided
• Advancement potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed