(USA) Dispatch Manager

Morrison Express•Elk Grove Village, IL

12d•Onsite

About The Position

The Dispatch Manager will be responsible for strategic oversight, long-term planning, and departmental performance. This role involves workflow optimization, carrier allocation strategy, vendor relations, and technology adoption. The Dispatch Manager will establish KPIs, safety protocols, and ensure SOP compliance. They will handle macro vendor/carrier disputes, departmental budgets, and cross-functional alignment. This position involves mentoring and evaluating supervisors, managing a team of dispatches, and handling overall staffing strategy and hiring. The Dispatch Manager will serve as direct contact with Key Customers, and as an escalation point for Security and Stakeholders (internal and external). Responsibilities include monitoring appointment stability metrics for receivers and escalating any receiver issues to Key Account Management, ensuring timely and accurate cost accrual, invoice processing, and billing to customers. The role requires reporting and monitoring shipments irregularities in SEMS (Shipment Exemption Management System) and driving cost reductions by improving truck utilization and route optimization (consolidation). The Dispatch Manager will be the point of contact for all escalation delivery problems for truckers and finding resolutions. This role works closely with the Domestic Transportation Team on trucking service procurement, carrier QBR, domestic trucking RFQs, and ad hoc pricing requests. The position requires forming strong partnerships with carriers, monitoring and recording carrier performance (Scorecard), and adherence to MEC pick up, in-transit, and delivery procedures. Collaboration with security on enhancing load security and coordinating escorts for high value shipments are also key responsibilities. Other duties as assigned by management.

Requirements

Minimum 5 years of experience in domestic transportation and/or domestic supply chain management.
Experience with high value, Hot Shot Delivery Trucks.
Knowledge and proven experience with planning and optimization.
Previous experience successfully managing a team of five or more people.
Proven experience with coordinating escorts for high value shipments.
Experience handling high volume cross dock shipments coming through the warehouse.
Must have experience and knowledge of international transport (air import).
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Excellent computer knowledge, advanced Microsoft Office proficiency.

Responsibilities

Strategic oversight, long-term planning, and departmental performance.
Workflow optimization, carrier allocation strategy, vendor relations, and technology adoption.
Establishes KPIs, safety protocols, and SOP compliance.
Handles macro vendor/carrier disputes, departmental budgets, and cross-functional alignment.
Mentors and evaluates supervisors and manages team of dispatches; handles overall staffing strategy and hiring.
Direct contact with Key Customers.
Escalation point for Security and Stakeholders (internal and external).
Monitor appointment stability metrics for receivers and escalate any receiver issues to Key Account Management.
Ensure timely and accurate cost accrual, invoice processing and billing to customer.
Report and monitor shipments irregularities in SEMS (Shipment Exemption Management System).
Drive cost reductions by improving truck utilization and route optimization (consolidation).
Point of contact for all escalation delivery problems for truckers and finding resolutions.
Work closely with Domestic Transportation Team on trucking service procurement, carrier QBR and domestic trucking RFQs and ad hoc pricing request.
Form strong partnerships with carriers, monitor and record carrier performance (Scorecard) and adherence to MEC pick up, in-transit and delivery procedures.
Work closely with security on enhancing load security.
Coordinate escorts for high value shipments.
Other duties as assigned by management.