Dispatch - Level 1 (Term ; 12 Months)

Transx Ltd•Guelph, ON

14d•Onsite

About The Position

The TransX Ltd. has an exciting opportunity for a Dispatch – Level 1 to join the Operations Department in our Aberfoyle facility. This position is responsible for dispatching and arriving trips to TMW. The Dispatcher is also responsible for effective management and support of an assigned fleet of drivers and trucks. This position will focus on operational excellence and superior customer service, ensuring their fleet operates efficiently as a team in support of our high standards for driver success and customer service performance. Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

Requirements

High School Diploma
Experience with programs such as Excel and TMW
Excellent communication skills
Capable of multi-tasking with keen ability to prioritize
Able to make decisions with limited supervision
Analytical thinking, Strong organizational and priority management skills.
Computer literate & Proficient
Able to accurately identify and proactively make appropriate suggestions to resolve any problems
Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

Nice To Haves

Post- Secondary Education
Dispatch Experience
Logistics / Supply Chain experience an asset
Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups.
Ability to use dispatch software

Responsibilities

Confirm daily ready times/weekly resets with designated fleet.
Discuss load requirements with drivers to ensure on time service.
Assist drivers in solving all on the road problems as they arise.
Communicate issues and concerns to appropriate team members. (planning, customer service, etc)
Work with drivers to ensure utilization targets are being met.
Arrange to have driver's training modules completed.
Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
Log customer shipping schedules and complains
Maintain any details regarding route changes
If necessary, keep records of driver training sessions
Create billing and invoice documents for shipments
Ensuring that drivers receive any necessary documents before making a pickup
Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.