CX/UX Researcher (Fixed-Term 12 months)

Interac Corp.•Toronto, ON

2d•CA$95,000 - CA$120,000•Hybrid

About The Position

The vacant CX/UX Researcher (Fixed-Term 12 months) role will report to the Head, Strategy. The CX/UX Researcher is responsible for understanding customer needs, behaviours, and pain points, and translating those insights into actionable recommendations that improve products, services, and end-to-end experiences. You will work at the intersection of research, design, and product, ensuring decisions are grounded in evidence—not assumptions—and that customer insights meaningfully shape product outcomes.

Requirements

3+ years of CX/UX research experience
Degree in relevant field (e.g., psychology, UX, anthropology)
Proficiency in qualitative and quantitative research methods
Strong storytelling and communication skills
Experience working cross-functionally
Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Responsibilities

Lead end-to-end research initiatives, including usability testing and interviews
Develop research plans, methodologies, and artifacts
Recruit and engage targeted users
Analyze and synthesize research data into actionable insights
Translate findings into recommendations
Deliver decision-ready outputs
Create personas, journey maps, and UX artifacts
Embed research into design and product lifecycle
Partner with product, design, and engineering teams
Integrate user feedback into development
Champion research practices across the organization
Share best practices and provide research leadership in a cross-functional environment