Dispatch/Customer Service Representative

Autolux Ltd Rapid City Transport•Oshawa, ON

13h•Onsite

About The Position

Are you passionate about helping others, confident on the phone, and comfortable navigating computer systems with precision and attention to detail? Do you consider yourself empathetic, dependable, and service‑oriented? If so, we invite you to apply to join our Dispatching Department and become part of RCT’s dynamic, people‑first culture. At RCT, your work truly matters. Every interaction is an opportunity to support individuals in vulnerable situations and make a meaningful difference in their day. This is not a sales environment. We prioritize quality over quotas, focusing on accurate, compassionate, and high‑quality service. You’ll be part of an inclusive, diverse, and supportive team, guided by leadership that values your well‑being, growth, and long‑term success.

Requirements

High school diploma or equivalent (GED)
Minimum of 1-3 years dispatching experience considered an asset
Excellent verbal and written communication skills
Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
Flexible to work 40 hours a week between the hours of 9:30am to 6:00pm Monday-Friday

Responsibilities

Receive and dispatch orders in a timely manner.
Prioritize messages and calls according to urgency and importance.
Contact passengers to advise of delay or issues with transportation.
Maintain a comprehensive record of communication.
Enter data in computer software and maintain logs and records as requested.
Address problems and requests by transmitting information or providing solutions.
Outsourcing of services in the most effective manner to meet daily requirements.
Initiate action to improve performance.
Work with other departments to ensure requests completed efficiently as required.
Ensure regular attendance and punctuality.
Receive emergency and non-emergency calls and messages.
Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule.
Provide drivers information regarding orders, traffic obstacles and other requirements.
Communicate with drivers to remind of proper vehicle conditions and defensive driving.