Customer Service/Dispatch

Aston Carter•Glyndon, MN

1d•Onsite

About The Position

This position supports a fast-paced service operation by acting as a primary point of contact for customers and coordinating service technicians. This role is heavily customer-service focused, with responsibilities centered on scheduling, communication, and service support, along with light billing and invoicing assistance. This position can start right away or after a notice if candidate needs to give one.

Requirements

Previous administrative or customer service experience in a fast-paced environment
Strong communication skills and comfort handling high volumes of customer interactions
Ability to manage schedules, prioritize requests, and multitask effectively
Basic experience with invoicing, billing, or data entry preferred
Proficiency with Microsoft Office (Outlook, Excel)

Nice To Haves

Experience in a service-based or dispatch environment is a plus

Responsibilities

Serve as the first point of contact for customers via phone and in person, providing friendly, professional service
Schedule and coordinate service technicians based on customer needs and technician availability
Create and manage service tickets, accurately documenting customer issues and requests
Communicate clearly with customers regarding services, timelines, technicians, and costs
Assist customers with basic troubleshooting and help determine next steps for service
Maintain accurate customer records and update service information in internal systems
Contact customers when additional work is needed and explain changes before proceeding
Support billing and invoicing processes with attention to detail
Work closely with technicians and internal team members to ensure smooth service delivery
Assist with general administrative tasks and provide backup support as needed