Service Dispatch

Lift Solutions Inc • Omaha, NE

1d • Onsite

About The Position

The Service Dispatcher/Admin will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organization’s communications network.

Requirements

• Excellent verbal communication skills.
• Ability to execute directions accurately and with speed.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to operate or to quickly learn a variety of communications systems.
• Proficient with Microsoft Office Suite or related software.
• Valid driver’s license.
• High school diploma or equivalent required.

Nice To Haves

• At least one year of related dispatching experience preferred.

Responsibilities

• Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
• Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
• Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
• Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
• Enters special requests and customer information into the system and assists with processing paperwork for completed service.
• Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees