Dispatch / Customer Service Advisor
About The Position
Fischer Services is hiring a high-performing Dispatch / Customer Service Advisor to support and drive daily operations across our service divisions. This is a key role within the organization—responsible for coordinating communication between customers, field teams, and leadership to ensure a seamless and professional service experience. This position goes beyond traditional customer service. It requires strong judgment, organization, and the ability to manage multiple moving parts in a fast-paced, high-accountability environment. If you take pride in your work, communicate with confidence, and know how to keep operations running efficiently under pressure, this is an opportunity to step into a role that truly matters.
Requirements
- Strong communication skills with a professional and confident phone presence
- Ability to multitask and prioritize effectively in a fast-paced setting
- High attention to detail and strong organizational skills
- Sound decision-making and problem-solving ability
- A service mindset with a focus on quality and follow-through
Nice To Haves
- Minimum 2 years of customer service, dispatch, or coordination experience preferred
- Experience in a service-based or field operations environment is a plus
Responsibilities
- Act as the central communication hub between customers, technicians, and leadership
- Manage inbound customer calls with professionalism, urgency, and accuracy
- Dispatch and schedule field teams to maximize efficiency and productivity
- Monitor technician routes, job progress, and scheduling gaps in real time
- Ensure a high standard of customer experience from initial contact through job completion
- Identify inefficiencies and support improvements in scheduling and workflow
- Maintain accurate records, job updates, and internal communication
- Contribute to a structured, accountable, and team-focused office environment
Benefits
- Competitive pay aligned with experience and performance
- 401(k) with company match
- Employer-Paid Medical, Dental, and Vision coverage
- Paid Time Off and Paid Holidays
- Professional development and internal growth opportunities
- Employee referral program
- A stable, well-established company with strong leadership and clear direction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
