Dispatch Agent

Aston Carter•Colwich, KS

3d•$20 - $22•Hybrid

About The Position

We are seeking a dedicated Dispatch Coordinator to join our dynamic team. The ideal candidate will play a crucial role in assisting management with client inquiries and ensuring the smooth execution of work orders. This position requires a proactive individual who can manage multiple tasks, support service providers, and utilize technology platforms to enhance service delivery.

Requirements

High School Diploma or GED.
1–3+ years of experience in dispatching, coordination, or customer service.
Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Proficiency in Microsoft Office (Excel, Outlook, Word).

Nice To Haves

Experience in facilities maintenance, construction, or service-based industries is preferred.
Knowledge of HVAC, refrigeration, electrical, or plumbing systems is a plus.
Familiarity with dispatching or work order management systems is beneficial.
Proficiency in Office 365, SharePoint, and CRM databases is advantageous.

Responsibilities

Assist the manager in addressing client inquiries and concerns, ensuring timely and quality issue resolution and service delivery.
Follow up with contractors to ensure timely execution and closeout of work orders as directed by the manager.
Utilize manager-provided reporting to identify and escalate open work orders that fall outside of customer SLAs, including Tech to Site compliance, Budget, IVR usage, and process compliance.
Follow up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client's contract.
Audit final contractor invoice pricing based on manager and client approval criteria to ensure compliance with contracted rates and markups.
Assist the manager in monitoring and assessing contractor performance.
Utilize technology platforms to document facilities management activities.
Oversee new provider setup, including data entry, training, and document collection.
Maintain accurate provider network data and monitor compliance by managing critical documents.
Prepare and deliver communications regarding system changes, enhancements, and policy updates.
Address provider inquiries and resolve issues related to performance, billing, payments, and technology.
Support Service Provider Managers with reporting, administrative, clerical, and technical tasks.
Manage help desk operations, shared inboxes, and provider portal functionality.
Collect and analyze data to evaluate network coverage and provider performance.