City Rise Safety - Dispatch Coordinator (PM Shift 3p-12a)

City Rise LLC•Fremont, CA

14d•$28 - $32•Onsite

About The Position

City Rise Safety is a well-established and growing company offering a competitive salary and great benefits package for the right candidate. We service all California from multiple locations. We provide high quality traffic control safety services to construction job sites, such as Flagging traffic through a work site, setting up and monitoring Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents. We serve the needs of varied industries and are focused on maintaining a safe work environment for the construction crew, our employees, and the public. Our focus is Safety, so our customers can focus on their jobs.

Requirements

Prior dispatch experience in the traffic control industry or similar field required.
Proficiency in computer systems and software (MS Office including Excel and PowerPoint, telematics platforms, Microsoft 365 tools, Salesforce).
Strong problem-solving and critical thinking skills.
Excellent customer service and communication skills.
Positive, solutions-oriented attitude, especially under pressure.
Strong organizational and time management abilities.
Ability to multitask in a fast-paced environment.
Able to work both independently and within a team setting.
Strong interpersonal, analytical, and leadership skills.

Nice To Haves

High School diploma or equivalent preferred.
Typing speed of 40–50 WPM minimum preferred.
Bilingual (English/Spanish) preferred but not required.
Flexibility to work nights, weekends, and varying schedules as needed.

Responsibilities

Accurately receive, record, and enter all customer job requests into the scheduling system.
Provide support with scheduling and dispatch operations.
Answer and manage incoming phone calls.
Take and process job orders.
Monitor and review incoming emails.
Enter job orders into the scheduling system with accuracy and attention to detail.
Reconcile scheduled job orders to ensure data integrity within the system.
Submit internal inventory requests as needed.
Maintain electronic filing systems.
Coordinate hotel accommodations for field crews when required.
Review job locations to determine Traffic Control requirements.
Review and interpret traffic control plans.
Assist with scheduling, routing, and dispatching as needed.
Collaborate with all departments and locations to ensure accurate scheduling and job support.
Create purchase orders as needed.
Coordinate equipment deliveries and rentals as required.
Perform other duties as assigned.