City Rise Safety - Dispatch Coordinator (PM Shift 3p-12a)

City Rise LLC•Fremont, CA

13d•Onsite

About The Position

City Rise Safety is a well-established and growing company offering a competitive salary and great benefits package for the right candidate. We service all California from multiple locations. We provide high quality traffic control safety services to construction job sites, such as Flagging traffic through a work site, setting up and monitoring Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents. We serve the needs of varied industries and are focused on maintaining a safe work environment for the construction crew, our employees, and the public. Our focus is Safety, so our customers can focus on their jobs. The Dispatch Coordinator is responsible for accurately receiving, recording, and entering all customer job requests into the scheduling system. This role also provides support with scheduling and dispatch operations. Success in this position requires strong communication skills, a customer-focused mindset, and the ability to analyze information quickly and accurately in a fast-paced environment.

Requirements

Prior dispatch experience in the traffic control industry or similar field required
Proficiency in computer systems and software (MS Office including Excel and PowerPoint, telematics platforms, Microsoft 365 tools, Salesforce)
Typing speed of 40–50 WPM minimum preferred
Strong problem-solving and critical thinking skills
Excellent customer service and communication skills
Positive, solutions-oriented attitude, especially under pressure
Strong organizational and time management abilities
Ability to multitask in a fast-paced environment
Able to work both independently and within a team setting
Strong interpersonal, analytical, and leadership skills

Nice To Haves

Bilingual (English/Spanish) preferred but not required
High School diploma or equivalent preferred

Responsibilities

Answer and manage incoming phone calls
Take and process job orders
Monitor and review incoming emails
Enter job orders into the scheduling system with accuracy and attention to detail
Reconcile scheduled job orders to ensure data integrity within the system
Submit internal inventory requests as needed
Maintain electronic filing systems
Coordinate hotel accommodations for field crews when required
Review job locations to determine Traffic Control requirements
Review and interpret traffic control plans
Assist with scheduling, routing, and dispatching as needed
Collaborate with all departments and locations to ensure accurate scheduling and job support
Create purchase orders as needed
Coordinate equipment deliveries and rentals as required
Perform other duties as assigned