Dispatch Coordinator
Ryder Supply Chain Solutions•Hanover, MD
•Onsite
About The Position
Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.
Requirements
- One (1) year or more experience 1-2 years related experience
- Operations background (Logistics and/or Transportation)
- Meets corporate competency model requirements
- Organization skills
- Ability to understand and follow work procedures
- Communication skills (verbal and written)
- Ability to build professional relationships
- Practical Learning skills
- Proficient in Microsoft Office tools; level.
Responsibilities
- Print delivery tickets for inbound trucks and fax them to Network Carriers
- Research and update orders and work with Network Carriers to get orders scheduled
- Process Return Authorizations (RAs), RA Clarifications, Pending RAs, missing RAs, etc. for all locations
- Manage the Open RA report (monthly)
- Research orders (ex. orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
- Respond to pending invoice questions from the Network Carrier Invoicing Team
- Validate and update complete dates for orders that have a scheduled date
- Assist Operations Supervisor with building return trucks
- Serve as backup for Operations Supervisor’s phone and email
- Performs other duties as assigned.
Benefits
- medical
- prescription
- dental
- vision
- life insurance
- disability insurance
- paid time off for vacation
- illness
- bereavement
- family and parental leave
- 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
