Dispatch Coordinator

Aston Carter•San Jose, CA

6d•$22 - $35•Onsite

About The Position

Seeking a Customer Service Representative / Dispatch Coordinator to support daily operations by managing customer calls, coordinating technician schedules, and assisting with administrative and project support functions. This role is ideal for someone with experience in dispatching, scheduling, customer service, or service coordination within the construction, facilities, HVAC, fire protection, or related service industries. The successful candidate will serve as a key point of contact for customers and field personnel, helping ensure service requests are handled efficiently and operations run smoothly.

Requirements

Dispatch or scheduling experience
50-60 inbound calls per day experience
Experience with ServiceTitan, ServiceTrade, Housecall Pro, FieldEdge, or similar software
Construction, HVAC, plumbing, facilities, or service-industry background
Strong customer service and organizational skills
Experience supporting field technicians or service teams

Nice To Haves

Experience in dispatching, scheduling, customer service, or service coordination within the construction, facilities, HVAC, fire protection, or related service industries.

Responsibilities

Answer and manage high-volume inbound customer calls (approximately 50-60 calls per day)
Schedule and dispatch technicians using ServiceTitan
Coordinate service requests and communicate updates with customers
Support project and operational teams with administrative tasks
Assist with generating and tracking reports for customers and counties
Maintain spreadsheets and perform data entry with strong attention to detail
Create and issue purchase orders as needed
Monitor work orders, schedules, and service completion status
Provide excellent customer service while managing multiple priorities in a fast-paced environment
Collaborate closely with Project Coordinators, Operations, and Office Management teams