Dispatch Coordinator-Ohio Resident (Remote)

OhioGuidestone • Cleveland, OH

1d • Remote

About The Position

OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. Crisis can’t wait – neither can we! For over 160 years, OhioGuidestone has stood strong in our commitment to meet the evolving needs of Ohio’s communities. Now, as the state expands access to Mobile Response and Stabilization Services (MRSS), we’re proud to be on the frontlines of this next chapter in behavioral health. MRSS is a fast, flexible, and compassionate approach to crisis care — and we’re building dedicated teams in multiple counties across Ohio. If you’re ready to bring calm to crisis, connect families with vital resources, and be part of a movement that meets people where they are, we want to meet you. If you're a Dispatch Operator (ex. crisis hotline operator) bring your story to our mission for a perfect match. There’s a place for you on the team. Apply today! This is a part-time role available for Ohio residents.

Requirements

• High school diploma or equivalent
• Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred
• Mission driven; strong desire to make an impact
• Ability to remain calm and make sound decisions under pressure.
• Proficient with technology, including dispatch systems, electronic health records (EHRs), and Microsoft Office Suite.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Nice To Haves

• Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a plus.

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Receive incoming crisis referrals and dispatch mobile response teams - including licensed therapists and behavioral health specialists—in accordance with MRSS protocols and response time guidelines.
• Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently.
• Monitor real-time case activity and provide ongoing support to mobile team members while in the field.
• Maintain clear, accurate, and timely documentation of dispatch activity in electronic records systems.
• Coordinate with internal teams and external partners to ensure seamless service delivery and client safety.
• Adhere to privacy laws and HIPAA regulations while handling sensitive information.
• Participate in shift coverage that may include evenings, weekends, and holidays to ensure service availability.
• Support quality improvement initiatives and provide feedback on system performance.
• Provide coverage beyond scheduled shift in the event of an emergency.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership; promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Benefits

• Free CEU trainings
• Competitive medical benefits including a zero-premium monthly option for employee or employee + children!
• 10 paid holidays plus 2 floating holidays
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED