Remote Resident Experience Coordinator
About The Position
Moore Haven Yacht Club is a premier destination offering exceptional facilities and a vibrant community for our esteemed members and residents. We are currently seeking a proactive and highly organised Remote Resident Experience Coordinator to join our dedicated team. This is a full-time, remote position focused on delivering an outstanding living experience for the residents at our Moore Haven, Florida location. The ideal candidate will be a superb communicator with a passion for hospitality and community building. You will serve as a key point of contact, ensuring all resident needs are met with professionalism and efficiency, contributing directly to a positive and engaging community atmosphere.
Requirements
- Proven experience in a customer service, hospitality, community management, or events coordination role.
- Exceptional written and verbal communication skills with a professional and personable telephone manner.
- Excellent organisational and time-management abilities, with a proven capacity to manage multiple priorities independently.
- Proficiency in Microsoft Office Suite and comfortable learning new software platforms.
- A self-motivated and resourceful individual with strong problem-solving skills.
- Ability to work effectively in a remote environment while building strong professional relationships.
Nice To Haves
- Previous experience within a private club, luxury property management, or marina environment is highly desirable.
Responsibilities
- Act as the primary remote point of contact for all resident enquiries, requests, and concerns, ensuring a timely and satisfactory resolution.
- Plan, coordinate, and promote a calendar of virtual and on-site resident events, activities, and social gatherings to foster a strong sense of community.
- Manage resident communications, including the creation and distribution of newsletters, community announcements, and important updates.
- Liaise effectively with on-site maintenance, marina, and administrative staff to ensure seamless service delivery and a well-maintained environment.
- Gather and analyse resident feedback through surveys and direct communication to identify areas for improvement.
- Assist with the onboarding process for new residents, providing them with all necessary information to ensure a smooth transition into the community.
- Maintain accurate resident records and databases with the utmost confidentiality.
Benefits
- A competitive hourly wage of $22 - $25 USD per hour.
- The flexibility and convenience of a fully remote working arrangement.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture dedicated to excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
