Dispatch Coordinator

Aroostook Mental Health Services, Inc.•Ellsworth, ME

1d•Onsite

About The Position

Are you organized, compassionate, and able to think quickly in a fast-paced environment? Join our Crisis Services team as a Full-Time Dispatch Coordinator and play a vital role in supporting individuals experiencing behavioral health crises across Aroostook, Hancock, and Washington Counties. As a Dispatch Coordinator, you'll serve as the communication hub for our crisis response system, ensuring that individuals in need are connected with the appropriate resources while supporting the safety and coordination of our Mobile Crisis Teams.

Requirements

Must be 18 years or older.
Must be able to be credentialed as an MHRT-CSP (eligibility through 36 months direct behavioral health experience, MHRT/C certification and 1,664 hours direct behavioral health experience, 30 credit hours and/or an associate's degree in a related field with 1,664 hours direct behavioral health experience, or MHRT-CSP Certification).
A valid driver’s license is required.
Ability to pass a background check and meet other licensing or regulatory requirements.

Nice To Haves

Calm under pressure and able to manage multiple priorities.
An excellent communicator with strong customer service skills.
Comfortable using technology and electronic systems.
Highly organized and detail-oriented.
Able to work collaboratively as part of a multidisciplinary team.
Passionate about supporting individuals experiencing behavioral health crises.
Excellent communication and multitasking skills.
Ability to remain composed during high-stress situations.
Commitment to confidentiality and professional ethics.
Ability to work effectively with individuals from diverse backgrounds and experiences.
Strong teamwork and problem-solving abilities.

Responsibilities

Coordinate Crisis Response: Answer calls, texts, and chats from the Maine Crisis Line and other crisis-related contacts 24 hours a day, 365 days a year. Dispatch Mobile Crisis Responders to individuals in need throughout the three-county service area. Track crisis responders in real time to help ensure staff and client safety. Maintain awareness of active crisis requests and coordinate service delivery.
Support Individuals and Families: Provide a welcoming, patient, and compassionate experience for callers. Answer questions about crisis services and community resources. Assist individuals, families, providers, and community partners in accessing appropriate services. Support adherence to established crisis plans when applicable.
Administrative Support: Complete documentation and administrative tasks in accordance with agency policies. Utilize electronic records, reporting systems, phone systems, and other technology platforms. Maintain accurate service records and data collection. Participate in team meetings, clinical reviews, and agency trainings.
Collaborate Across Systems: Work closely with Mobile Crisis Responders and other AMHC programs. Support coordination of services for individuals awaiting or receiving crisis intervention. Participate in Critical Incident Stress Debriefing opportunities provided through Crisis Services.