Dispatch Coordinator

Kings III Emergency Communications•Coppell, TX

2d•$20 - $22•Onsite

About The Position

The Dispatch/Installation Coordinator is responsible for routing skilled technicians and ensuring that all customer scheduling and installation requirements are completed in a timely manner within an assigned territory of commercial/business accounts. This role involves reviewing technician schedules, determining project scope, communicating with customers, scheduling labor resources, and monitoring job completion. The position is part of a supportive team with leadership dedicated to employee success.

Requirements

High school diploma or equivalent
At least 1 year of customer service experience
Understanding of resource planning requirements in a dynamic environment
Experience with Microsoft Office applications
Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues
Strong project management skills, ability to deliver targets within specified budgets and timelines
Performance management skills ensuring technicians schedules achieve full potential
Strong attention to detail
Strong customer service skills
Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively
Influencing and motivational skills to work with field labor resources for optimal performance

Nice To Haves

At least 1 year of scheduling experience of remote field personnel preferred, but not required
Knowledge of the Alarm/Emergency Phone or Elevator industry preferred, but not required

Responsibilities

Manage labor resources and expenditures for installation and service calls in your assigned territory.
Identify needs regarding training/development for the technicians in your assigned territory and provide routine feedback to managers of staff performance.
Monitor and update current and past sales to ensure proper management of all installation and service requests in your assigned territory.
Assist with forecasting installations with daily, weekly, and monthly reporting as required.
Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory.
Adhere to Kings III Core Values, policies, and procedures. Maintain compliance with all applicable regulatory requirements.
Ensure effective communication channels are maintained with all appropriate areas of the business.
Provide phone support of incoming/outgoing calls for service and installation appointments and basic troubleshooting.
Complete all other duties as assigned by your manager.

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Dental, vision, life, short- and long-term disability insurance
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance
Team building, company events, attendance at our annual meeting and fun night, and other fun events
Relaxed professional dress code