Dispatch Coordinator I

ACERTUS

6h • $20 - $22

About The Position

The Dispatch Coordinator I is responsible for efficiently coordinating and managing the dispatching of vehicles or goods within the transportation network. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.

Requirements

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Proven experience in dispatch and logistics, preferably within the transportation or logistics industry.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using order entry software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of transportation industry practices and regulations is advantageous.

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Receive and handle inbound calls from both drivers and customers.
• Initiate outbound calls to drivers to obtain and provide status updates on shipments.
• Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.
• Enter and process transportation orders into the system when required.
• Ensure drivers have accepted their loads in a timely manner.
• Deliver price quotes to customers through phone conversations or email correspondence as required.
• Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
• Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
• Monitor dispatched orders and closely track pickup and delivery timelines.
• Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
• Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
• Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment processes at the end of each month.
• Must be willing and able to perform all other duties as assigned by management.

Benefits

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto enrollment at 3% on the 1st of the month following your start date.
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees