Dispatch & Billing Coordinator

Mr. Handyman of South Essex County•Peabody, MA

1d•$20 - $23•Onsite

About The Position

Mr. Handyman of South Essex County is seeking a highly organized and detail-oriented Dispatch & Billing Coordinator to manage daily operations. This role serves as a central point of contact between customers, Service Professionals, and the office team. The ideal candidate will be adept at coordinating schedules, monitoring job progress, handling billing and payments, and maintaining clear communication to ensure all jobs run smoothly and efficiently. This is a fast-paced position requiring the ability to adapt to changing priorities while maintaining accuracy and professionalism.

Requirements

Highly organized and detail-oriented
Comfortable working with numbers and billing
Strong communicator in person and on the phone
Able to multitask and manage changing priorities
Calm and professional under pressure
Problem solver who takes initiative
Comfortable working independently with minimal supervision
Computer savvy and comfortable learning new software
Full-time, in-office position
Reliable transportation to our Peabody office
Strong written and verbal communication skills
Comfortable with Microsoft Office, including Excel

Nice To Haves

Experience with scheduling, dispatching, billing, ServiceTitan, or similar software.

Responsibilities

Coordinate and monitor daily schedules for Service Professionals, adjusting as needed to ensure efficiency.
Handle incoming and outgoing calls, communicating with customers throughout the scheduling and service process.
Maintain communication with Service Professionals to monitor job progress, timing, and completion.
Review completed work, verify job details, prepare and process invoices, and handle customer payments.
Address scheduling changes, customer concerns, and unexpected issues quickly and professionally.
Provide friendly and dependable customer service.