Dispatch Analyst

Pepsi Bottling Ventures•Cary, NC

3d•Onsite

About The Position

Pepsi Bottling Ventures is seeking a Dispatch Analyst to join their team. This role is responsible for using analytics to optimize the delivery network using ORTEC routing software, ensuring safe, efficient, and on-time service. The position is critical in planning DSD routes to meet customer expectations in an optimized manner.

Requirements

Bachelor’s degree in business analytics, computer science, or related field.
Two (2) or more years of data analytics experience required.
Dispatching, routing, or transportation operations experience.
Strong understanding of delivery operations, DOT/HOS, and driver workflows.
Ability to make quick decisions in a dynamic, time-sensitive environment.
Strong communication and organization skills.
Enjoys solving problems.
Has a continuous improvement mindset.

Nice To Haves

Hands-on experience with ORTEC routing and optimization software preferred.

Responsibilities

Build, optimize, and publish daily delivery routes using ORTEC based on volume, customer requirements, driver hours, equipment availability, and service windows.
Manage master data of outlets in assigned areas.
Validate route efficiency, miles, stops per hour, and time window compliance with planned standards.
Dispatch drivers daily and provide clear route, stop, and service expectations.
Collaborate with sales and distribution to meet/exceed customer delivery expectations.
Serve as first point of contact for regions during the day.
Ensure compliance with DOT Hours of Service planning, company safety policies, and customer delivery requirements, master data settings.
Escalate safety, service, or master data issues appropriately.
Partner with warehouse, sales, and customer service teams to align load readiness and delivery priorities.
Communicate service delays or exceptions to internal stakeholders.
Support contingency planning during weather events or operational disruptions.
Review daily performance metrics (time window compliance, route adherence, utilization, miles, Plan vs Actual).
Identify routing improvement opportunities within ORTEC (zone design, stop sequencing, load balancing).
Support ongoing optimization and system parameter improvements.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
401(k) with a company match
Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
Saving and spending accounts
Company-paid telemedicine services
Free counseling and information services
Wellness program
Company-paid life insurance
Company-paid disability coverage
Adoption assistance
Education assistance
Legal service plan option
Pay advance option