Dispatch

LAIRD NOLLER AUTOMOTIVE INC•Lawrence, KS

3d•$5,000 - $8,000•Onsite

About The Position

Noller Ford Lawrence is seeking an experienced and motivated Automotive Service Dispatcher to join their growing Fixed Operations team. This role is crucial for managing the workflow of a busy automotive service department, ensuring efficiency and productivity by understanding technician skill levels, workflow, and teamwork. The ideal candidate will be proactive, organized, and capable of managing a fast-paced environment to keep the shop moving and maximize talent.

Requirements

Automotive dealership or service department experience
Understanding of automotive repair processes and shop workflow
Strong organizational and time-management skills
Ability to communicate confidently with technicians, advisors, and management
Ability to prioritize multiple jobs and changing demands throughout the day
Understanding of technician skill levels and how to assign work appropriately
Comfort working with computers and dealership management systems
Attention to detail without losing sight of the bigger picture
Ability to make decisions and keep things moving in a fast-paced environment
Dependable, accountable, and professional
Works well with a team
Wants to learn, improve, and grow
Possess a valid driver's license
Meet applicable MVR requirements
Successfully complete a pre-employment drug screen and background check
Be able to perform the essential functions of the position, with or without reasonable accommodation

Nice To Haves

Previous dispatching experience is strongly preferred

Responsibilities

Dispatching repair orders to technicians based on skill level, certification, workload, and availability
Monitoring shop workflow throughout the day
Balancing work between technicians
Helping maximize technician productivity and efficiency
Tracking repair orders and identifying delays or bottlenecks
Communicating with Service Advisors regarding repair status and completion times
Coordinating with Parts when parts availability impacts workflow
Prioritizing waiters, appointments, comebacks, internal work, and other time-sensitive repairs
Helping ensure promised completion times are met
Monitoring work in progress and aging repair orders
Keeping management informed of workflow concerns
Helping maintain accountability throughout the shop
Supporting a positive, productive environment between advisors and technicians
Helping the department achieve its productivity, efficiency, gross profit, and customer satisfaction goals