Discovery and Access Specialist

ETSU • Johnson City, TN

1d

About The Position

The Discovery and Access Specialist provides operational support for library systems, processes, and applications that support key library functions and services. The role assists faculty and staff with integrating technologies into library services, provides technical assistance to improve resource usability and discovery, and supports data collection and reporting for assessment purposes. The position is responsible to the Electronic Resources Librarian.

Requirements

• Bachelor’s degree in a relevant field and one year of experience in an academic setting, or an equivalent combination of education and experience.
• Knowledge of university organization, key personnel, policies, and procedures.
• Knowledge of current web accessibility compliance practices and methodologies, and ability to stay current with UI/UX trends.
• Ability to create and revise CMS content, with working knowledge of HTML and CSS.
• Knowledge and ability to use Microsoft Office applications.
• Knowledge of current Windows operating systems.
• Knowledge of Android and Apple mobile devices, including installing and configuring apps, network connections, and web browser settings.
• Ability to use audiovisual equipment for instruction and presentations.
• Strong communication and listening skills, with the ability to interact effectively with diverse groups of people.
• Ability to devise and use effective strategies to gather information and solve problems, including research and reasoning skills.
• Attention to detail.
• Ability to organize, prioritize, and manage multiple tasks in a dynamic environment.
• Ability to learn new tools, techniques, and systems.
• Ability to work independently and prioritize tasks.

Nice To Haves

• Experience using library and content management systems, such as Ex Libris Alma and Springshare.
• Proficiency with data collection and analysis tools, such as Excel, Alma Analytics, and Power BI.
• Experience creating guides and tutorials, such as with Camtasia and LibGuides.

Responsibilities

• Provide operational support for library systems, processes, and applications.
• Assist faculty and staff with applying technologies to library services.
• Provide technical assistance to improve the usability and discovery of resources.
• Provide technical assistance with data collection and reporting for assessment purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level