Disaster Case Manager

Salvation Army Careers • Seattle, WA

2d • Hybrid

About The Position

This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services. Status of employment is determined by contractual obligations and contract funding. Length of employment subject to change. Case management services are needed in various areas within the State of Washington.

Requirements

• Bachelor’s degree or at least three years of relevant social services case management experience in the social services field.
• Knowledge of Microsoft Office operating system required with the required knowledge of Word and Excel; knowledge of Microsoft Access, PowerPoint, and Publisher, is helpful.
• Demonstrated experience working with email software required; Lotus Notes, helpful.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate and effectively communicate over a telephone.
• Ability to operate a desktop or notebook computer.
• Ability to lift up to 40 lbs. (usually boxes or bags).
• Ability to access and produce information from a computer.
• Ability to understand written (printed or handwritten) information.
• Ability to operate a motor vehicle.
• Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed.
• Must have a valid State of Washington driver’s license, be at least 21 years of age, and have the ability to pass Salvation Army MVR check and in-house driving test.
• Must complete and adhere to Protecting the Mission requirements and guidelines protecting minors and vulnerable adults, including the ability to pass a criminal background check.
• Ability and willingness to keep information confidential.

Nice To Haves

• Previous disaster experience a plus.
• Preferably candidate will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.
• Bilingual Spanish/English.
• Knowledge of the State of Washington and / or County support resources.
• Lotus Notes helpful.
• Knowledge of Microsoft Access, PowerPoint, and Publisher is helpful.

Responsibilities

• Conducts a thorough needs assessment and develops a recovery plan to address identified disaster-related unmet needs.
• Provides relevant information and effective referrals for clients as part of a comprehensive and mutually agreed-upon recovery plan.
• Develops a relationship with client families to provide the best advocacy and direction for these families to ensure their reaching self-sufficiency.
• Assists the survivor to determine the best course of action for both short- and long-term recovery.
• Develops, implements, and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Provides extensive and intensive case management and follow-up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, reconstruction, and other needs as presented by the client.
• Utilizes knowledge of the resources available at all levels of government (federal, state, and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals.
• Maintains timely input and upkeep of client records.
• Conducts home visits, as necessary.
• Advocates and interacts with other service providers on behalf of participants.
• Ensures complete case files and presents case files to Case Management Supervisor for review.
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on the local, state, and federal level.
• Assists clients in applying for and receiving public and private benefits.
• Networks with Long Term Recovery group and the community to provide referrals and resources to participants.
• Acts as a liaison to internal programs, external collaborations, and funding entities.
• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Attends meetings and events as required by the Disaster Services Director.
• Complies with Salvation Army procedural requirements, including those set forth in the Employee Handbook, and all safety-related manuals.
• Performs other work-related duties as assigned.

Benefits

• Paid holidays
• Vacation time
• Sick time
• Medical insurance
• Vision insurance
• Dental insurance
• Employer-paid life insurance policy
• Voluntary supplemental life plans
• Voluntary short-term disability plans
• Voluntary long-term disability plans
• Employer-funded Money Purchase Pension Plan (Defined Contribution Plan)
• Employee-funded voluntary 403(b) options
• One week (5 business days) of paid leave for births, adoptions and foster placements (Parental Leave)
• 12 days annually accruing from day one, eligible for use after 3 months’ service time (Sick Leave)
• 2 weeks annually accruing from day one, for non-exempt positions (Paid Vacation)
• 4 weeks annually accruing from day one, for exempt positions (Paid Vacation)
• 13 designated holidays + 1 floating holiday per year (Paid Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level