DISANet Systems Monitoring Center Administrator (DSMC)

Global Enterprise Services•Fort Meade, MD

24d•Onsite

About The Position

The DISANet Systems Monitoring Center Administrator provides on-site operational monitoring and reporting for enterprise network infrastructure, services, systems, and end-user experience. The role uses SolarWinds, ScienceLogic, Aternity, and other approved platforms to monitor alerts, performance, service health, and potential mission impacts; analyze and escalate incidents; track outages through resolution; and document operational activity. The administrator develops operational reports and Power BI dashboards, maintains monitoring coverage, communicates status to customers and leadership, and supports configuration and integration of monitoring and reporting platforms. This is a temporary, full-time, on-site position through November 30, 2026. The schedule is Monday through Friday, 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements. An active DoD Secret Clearance and an active DoD IAT Level II certification are required before starting.

Requirements

Bachelor’s degree and at least 4 years of relevant experience; additional years of relevant experience may be substituted for a degree.
Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.
Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.
Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.
Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.
Experience developing operational reports, metrics, dashboards, and status reports.
Experience with Power BI or comparable data visualization and reporting tools.
Strong technical writing skills, including clearly documenting outages, impacts, timelines, and technical events.
Ability to interpret technical information and translate it into concise reporting for technical teams and leadership.
Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
Ability to work on-site Monday through Friday from 3:00 PM to 11:00 PM, with occasional weekend or after-hours support based on mission requirements.
Active DoD Secret Clearance.
Active DoD IAT Level II certification prior to start.

Nice To Haves

Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.
Experience developing reports and dashboards within ServiceNow.
Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.
Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.
ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.
Experience preparing and delivering operational briefings to senior government or organizational leadership.
Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements.

Responsibilities

Continuously monitor enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impacts.
Perform initial analysis of alerts to assess scope and impact and escalate to Tier 3 engineering or other responsible technical teams.
Create incident tickets for outages and ensure timely escalation to appropriate teams.
Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.
Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
Document significant events, outages, escalations, and actions in the Master Station Log (MSL).
Correlate information across monitoring platforms to provide a comprehensive view of network, service, and end-user experience.
Develop and maintain Power BI dashboards and reports covering operational health, availability, incident trends, performance, and other key metrics.
Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
Support onboarding and offboarding of network devices, services, and other assets in monitoring platforms.
Identify gaps in monitoring coverage and coordinate corrective action for devices or services that are not reporting or monitored as expected.
Communicate operational status, significant events, emerging trends, and mission impacts to DISA customers, technical teams, and leadership.
Prepare and deliver operational briefings and status updates for technical and senior leadership audiences.
Support configuration and integration of monitoring and reporting platforms to improve visibility, reporting accuracy, and operational awareness.
Maintain clear, concise, and accurate documentation in a fast-paced operational environment.