Disability Services Support Administrator

Government of Alberta•Edmonton, AB

8d•Onsite

About The Position

Assisted Living and Social Services provides supports for seniors, families, and communities, and helps Albertans access disability services, financial supports, services for the homeless, Continuing Care and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. The Disability Services Support Administrator will join the team supporting the integration of operations across Disability Services in the North Zone. This role involves supporting Caseworkers, managing and analyzing data, coordinating services, and contributing to program planning and process improvements. The administrator will work across both the Persons with Developmental Disabilities (PDD) and Family Support for Children with Disabilities (FSCD) programs to help ensure individuals and families are connected to the right supports in a timely and effective way.

Requirements

University graduation in a related field (Computer Science, Human Services, Social Work, Business Administration) or any other related majors; no experience required; or equivalency as described below.
Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Nice To Haves

Experience working in disability services, human services, or other social based government program environments (e.g., PDD, FSCD, or similar programs)
Experience with Microsoft Power BI applications, Excel, pivot tables, dashboards, and data visualization.
Knowledge of case management systems and service coordination processes
Familiarity with community resources, social services, or funded program delivery systems
Project coordination or process improvement experience in a service delivery environment

Responsibilities

Coordinate and connect clients to appropriate approved service providers and/or community resources, ensuring accurate and up-to-date client information is available.
Collaborate with internal teams and external stakeholders to support referrals, resolve service gaps, and respond to inquiries or urgent situations.
Manage, analyze, and report on data (e.g., Excel reports, dashboards) to support program operations and decision-making.
Support case management activities, including referrals to regional and provincial resources and maintaining tracking systems.
Contribute to process improvement by supporting procedure development, process mapping, and special projects.
Maintain data integrity, documentation, and tracking systems while supporting overall program operations and administrative needs.