Disability Claims Administrator Creditor

The Canada Life Assurance Company • Toronto, ON

8d • Hybrid

About The Position

We are hiring a Creditor Disability Claims Administrator to join our team in Toronto, ON. In this role, you will manage all incoming creditor initial claims and requests via fax, phone, and email, ensuring claim contents are complete so that National Claims Staff can assess and process creditor life, critical illness, disability, and job loss claims within specified turnaround times. Your responsibilities will include identifying new and recurring creditor claims, recording incoming mail, and distributing daily claim tasks to National Claims Staff on the same day they are received. You may also assist with sorting, matching, and mailing creditor claim cheques, system-generated and the creation of manual letters, and preparing courier envelopes for timely pickup. Additionally, you will send daily requests to creditors, claimants, and estates to obtain necessary documentation prior to adjudication, supporting the work of National Claims Staff.

Requirements

• Strong attention to detail
• Ability to work effectively in a team environment with National Claims Staff
• Excellent written and verbal communication skills
• Strong multitasking abilities
• Organizational and time management skills
• Adaptability to change
• Reliability Status Security Clearance (required upon offer of employment; cost covered by Canada Life)

Nice To Haves

• Bilingualism (French and English) is an asset

Responsibilities

• Cross-train on all creditor products to provide support to the National Administration Team
• Enter new claims and recurring mail information into the database mainframe for National Claims Staff processing
• Handle all mail received through client mailboxes, fax, or portal and ensure timely delivery to National Claims Staff
• Open and scan mail received through post for National Claims Staff review
• Receive and respond to incoming emails, escalating to National Claims Staff when required
• Correspond with claimants and estates (including telephone conversations) on behalf of National Claims Staff
• Liaise with creditors (banks) to support National Claims Staff adjudication processes
• Prepare and manage system-generated letters and create manual letters as needed
• Ensure all courier packages are ready for pickup at the appropriate time for National Claims Staff

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed