Disability Claims Specialist, Individual Claims

RBC • Mississauga, ON

1d • Onsite

About The Position

As a Disability Claims Specialist at RBC Insurance, you will be part of a supportive, multidisciplinary team with expertise across diverse fields dedicated to ensuring excellent client service while managing risk strategies that impact on the company’s reputation, regulatory risk, client relationships, financial results and business retention. Your role is a unique blend of analytical precision and heartfelt empathy – where every claim is unique, and your decision directly impact financial wellbeing and peace of mind of our clients that are the center of our claims. Ready to make a real difference? Let’s work together to support our clients and strengthen our community!

Requirements

• Post-secondary education or college diploma completed.
• Minimum 2 years of Disability claims case management
• Exceptional client service and communication skills (both verbal and written in English), with the ability to navigate emotionally sensitive conversations with empathy and professionalism.
• Excellent problem-solving and decision-making skills with demonstrated ability to manage complex information and make evidence-based decisions
• Strong analytical thinking, judgement and risk-management mindset.
• Ability to work independently with strong organizational and time management skills to strategically deliver the greatest impact.
• Proficiency in digital tools, Microsoft Outlook, Excel, Word, and ability to navigate multiple systems.
• Basic math skills with an understanding of financial information.
• Ability to meet the technological and confidentiality requirements of the role (internet connectivity, and private space)

Nice To Haves

• Preferred background in healthcare, finance, or a related field: You’ll review medical and financial details as well as policy language.
• Learning Agility, ability to adapt and manage change effectively.
• Familiarity with data analytics tools such as Tableau.
• Bilingual (English/French)

Responsibilities

• Proactively evaluate individual disability claims using medical evidence, occupational insights, policy terms, amongst others, to determine benefit eligibility, ensuring decisions are objective, fair, and thoroughly documented
• Deliver clear, empathetic, and timely communication to clients - whether sharing approvals or navigating sensitive denials.
• Use critical thinking to make timely decisions based on your assessment of the claim.
• Articulate claim decisions clearly in writing and verbally, addressing concerns to foster resolution and mutual respect.
• Efficiently manage a high-volume of cases, calculate benefit payments and proactively support clients’ return-to-work journeys as applicable.
• Develop strong relationships with clients and key partners to facilitate recovery and positive claim resolutions.
• Collaborate seamlessly with cross-functional teams – including medical, legal and client service experts throughout the claims journey to drive consistency and results.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• RBCI software tools to boost your productivity
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies
• Flexible work-life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree