Disability Peer to Peer Coordinator

Dane Street, LLC

2d•$17 - $24•Remote

About The Position

The Peer Coordinator plays an integral role in the peer-to-peer metric and process as they are responsible for coordinating with the Independent Physician Advisor (IPA) and Treating Provider (TP) to ensure successful peer discussions occur within the necessary referrals submitted to Dane Street by the client. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

An Associate’s Degree is preferred.
Business experience in a healthcare and/or insurance setting is preferred.
Exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Responsibilities

Obtain availability from a Treating Provider and/or an Independent Physician Advisor.
Coordinate the call with the two parties.
Be aware of both parties' time zones as they may differ.
Utilize all communication platforms to coordinate the peer-to-peer (call, email, text).
Work with the CSR team to facilitate peer-to-peer conversations based on availability received.
Address all Window of Opportunities (WOO) received by the Client or Treating Providers.
Inputting/tracking notes into each referral for all correspondences related to a referral between staff, treating providers, and/or IPA reviewers, regardless of the communication platform utilized.
Update clients frequently on calls scheduled, pending, missed, etc.
Timely (w/in 2 hours of receipt) work through faxes received from physician offices to coordinate calls with reviewing physicians.
Log availability and upload the fax into the referral and add to the availability tracking sheet.
Other duties & special projects, as assigned and based on business needs.