Disability Payment Administrator

Sun Life•Montreal, QC

9d•CA$45,100 - CA$63,700•Hybrid

About The Position

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

Requirements

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
Stellar customer service skills that puts the client first
Demonstrate active listening skills towards our Plan Members and Plan Sponsors
Exceptional time management and organizational skills
Outstanding communication skills – written and verbal
Thrive in a fast paced, high-volume production environment
Ability to take initiative and demonstrate sound judgement
Show resilience when taking on new responsibilities or handling difficult situations
Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
Teamwork and collaboration

Responsibilities

Process Plan Member Update Forms and extend Disability benefits
Help clients through the CPP/QPP Application process
Follow up with clients for part time earnings
Prepare and close LTD files that reach expiry
Review and update Power of Attorney/Authorization information
Address and EFT changes
Investigate returned mail
Handle inbound and outbound calls
Create an environment that promotes team member accountability and autonomy
Represent Sun Life professionally, internally and externally, and work well with partners and clients
Identify and suggest opportunities for process improvements