Director (CRE)
About The Position
The Director (CRE) manages one or more national or local real estate accounts, providing timely, consistent, and accurate information to operate the portfolio and meet client and company objectives. The role serves as a point of contact for integrating the client’s service platform, ensures sound and consistently applied accounting practices, and provides management with general and financial information to support informed decisions and operating responsibilities. The Director leads geographically or functionally distinct markets and implements business unit strategy. The role builds client relationships and provides proactive customer service, coordinates client reporting and budgeting, oversees financial and operational compliance, and works with property and construction managers on portfolio performance and projects. The Director also develops staff, plans for succession, evaluates performance, and identifies staffing and training needs. The role operates in a professional office environment and includes travel between properties and buildings, including outdoors in varying weather conditions. It routinely involves standard office equipment and may require climbing stairs and traveling between floors. The employee may be stationary, sitting or standing, for 85% of the time and regularly operate office machinery.
Requirements
- Bachelor’s degree in Business or a related discipline.
- At least 8 years of real estate property management or related experience.
- At least 5 years of supervisory experience.
- Real estate license.
- Advanced knowledge of Microsoft Office Suite.
- Ability to monitor and anticipate industry trends and changes.
- Initiative in taking on additional assignments and responsibilities.
- Advanced problem-solving ability, including handling complex solutions with multiple options.
- Expert-level analytical and quantitative skills.
- Business and financial acumen, leadership, oral and written communication proficiency, customer/client focus, and time management skills.
Nice To Haves
- CPM and/or RPA comparable experience in a senior leadership role.
- Industry designations and active participation or leadership in external charitable organizations and local or national industry-related organizations.
Responsibilities
- Provide leadership for geographically or functionally distinct markets and implement business unit strategy.
- Develop and maintain communication and client relationships suited to each client’s preferred style.
- Provide proactive customer service and communicate proactively about performance, whether it is below, meets, or exceeds expectations.
- Associate regularly with tenants to assess satisfaction with building operations and address issues alongside the Property Manager.
- Coordinate or prepare client reports, annual budgets, and other documents in accordance with agreements and client instructions; review information and variances with the Property Management Team.
- Participate in preparing annual budgets and revisions, and oversee operations’ compliance with client-approved budgets.
- Ensure completion of property tax administration and supervise services provided by the property tax consultant.
- Ensure administration of property and liability insurance requirements.
- Ensure compliance with purchase order systems, contracts, policies and procedures, and client accounting requirements.
- Oversee billing, invoice payment, and fund disbursement; monitor cash flow and cash requirements with the Property Manager to support efficient use of cash.
- Assist the Client/Asset Manager and Property Manager with cost allocations, re-billable costs, inventory accounting, purchasing procedures, and special accounting matters.
- Maintain internal financial benchmarks for portfolio assets, including occupancy, income, delinquency, IRR, and cash flow, as defined by the Director and Asset Manager.
- Coordinate construction projects with the Construction Manager and Property Manager, and approve construction contract documents and final invoices.
- Staff and develop bench strength and succession plans to position the business for new opportunities.
- Inspect properties regularly with staff.
- Conduct annual performance evaluations and career-path discussions, and ensure property management and maintenance staff receive annual evaluations.
- Analyze and recommend property staffing needs, personnel performance actions, salary administration, promotions, training, and career development.
Benefits
- Eligible employees may enroll in health, vision, and dental insurance programs.
- Flexible spending accounts and health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Paid and unpaid time away from work.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
