Director Workforce Training
About The Position
The Director of Workforce Training leads Goodwill SWPA’s Human Services division training portfolio, aligning initiatives with organizational strategic goals, labor market demands, and participant needs. The role provides operational oversight, including budget management, funding sustainability, and accountability for program impact. The Director coaches the Tech Academy Coordinator and Instructional Designer, develops team talent, and advances operational excellence and scalable outcomes. The position also expands occupational training tracks, such as digital skills, retail, customer service, and pre-apprenticeship training, and collaborates with Business Engagement, internal teams, and external stakeholders to develop and strengthen industry-informed programming. The role is based at the Workforce Development Center in Pittsburgh, Pennsylvania. It is regular, full-time, and exempt, with a Monday-to-Friday schedule from 9 AM to 5 PM. Occasional evening or weekend work and travel to program and partner sites may be required. The external hiring range is $65,915.20–$77,445.89 per annum.
Requirements
- A bachelor’s degree in Business Management, Education, Teaching, Psychology, Rehabilitation Sciences, Social Work, Human Services, or a related field and at least 4 years of relevant experience; or a master’s degree in one of these fields and at least 2 years of relevant experience.
- Progressive leadership and supervision experience in workforce development, training, higher education, or a closely related field.
- Demonstrated experience in strategic planning, developing a division-wide program vision, and translating strategy into operational execution.
- Demonstrated department-level fiscal responsibility, including managing an annual budget.
- Valid driver’s license, active insurance policy, and reliable transportation for local travel.
- Completion of Goodwill SWPA-assigned background checks, including a National Criminal Background check, before the first day of employment.
- Current, valid Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH before the first day of employment.
Nice To Haves
- Knowledge of WIOA and SNAP E&T/EARN to align training requirements, pathway design, and performance outcomes across the human services portfolio.
- Experience leading and integrating training operations across multiple sites or geographic regions.
Responsibilities
- Lead development of a cohesive portfolio of digital skills, retail, pre-apprenticeship, and apprenticeship pathways with stackable credentials and clear routes to employment.
- Standardize and oversee eligibility, enrollment, assessment, and credentialing processes across programs, ensuring division-wide quality and accessibility standards.
- Align curricula with employer-validated competencies and, where applicable, Registered Apprenticeship standards in partnership with Business Engagement.
- Direct the instructional leadership framework to promote consistent performance, professional growth, and quality across the Human Services training team.
- Cultivate and manage relationships with employers, funders, partner agencies, and internal leaders to strengthen alignment and referrals.
- Represent the department on regional task forces, committees, and at community events, and use insights to inform strategy.
- Lead the partnership with Business Engagement to obtain employer validation of curricula and establish work-based learning opportunities.
- Design, implement, and evaluate workforce training in collaboration with agency leadership.
- Manage staff accountability and align teams with departmental objectives through individual goal setting and annual evaluations for direct reports.
- Advance continuous improvement and scalable solutions aligned with organizational priorities and market demands.
- Develop, monitor, and manage the department budget to maximize mission impact.
- Identify and steward funding opportunities and prepare forecasts and reports.
- Review contracts for feasibility and alignment with service goals, and support implementation.
- Ensure appropriate data collection, documentation, and reporting to internal and external entities, including data required for licensure and accreditation.
- Serve as the primary contact for external audits related to training programs.
- Establish key performance indicators and systems to evaluate satisfaction, outcomes, and program performance.
- Implement data collection and analysis frameworks to assess impact and address compliance challenges with partners.
- Analyze data to identify trends, successes, and areas for improvement.
- Maintain current knowledge of and comply with company policies and procedures.
- Contribute to short- and long-term organizational planning and strategy as a member of the management team.
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What This Job Offers
Job Type
Full-time
Career Level
Director
