Director, Web Product Management

Cboe Global Markets•Chicago, IL

2d•Hybrid

About The Position

The Director, Web Product Management will own the strategy, architecture, and day to day operations of our web content management platform. This role is the senior-most technical and strategic owner of our CMS ecosystem (Contentful), responsible for ensuring the platform scales to support a complex, multi-audience global financial exchange — spanning brand, our core businesses, and regional sites. This individual will bridge marketing, IT, and external development partners, translating business requirements into platform capabilities while driving governance, personalization, and content operations maturity.

Requirements

10+ years of experience in web platform ownership / product management, digital marketing technology, or content strategy, with at least 4+ years in a leadership role
Deep hands-on experience with enterprise CMS platforms (Contentful strongly preferred); familiarity with headless/composable architecture
Track record of managing complex, multi-stakeholder web ecosystems — ideally in financial services, regulated industries, or large enterprise environments
Strong understanding of content architecture, taxonomy design, and personalization strategy
Experience partnering with engineering/IT teams and managing external agency or contractor relationships
Excellent executive communication skills; able to translate technical platform decisions into business rationale for senior leadership
Proven ability to build business cases, manage budgets, and justify headcount/vendor investment
Bachelor’s degree required; advanced degree a plus

Nice To Haves

Preferred Experience in financial markets, exchanges, or highly regulated industries
Familiarity with Contentful specifically, including enterprise pricing models and integrations
Experience standing up governance frameworks for a growing marketing organization

Responsibilities

Own the end-to-end strategy and roadmap for Cboe’s CMS platform, ensuring it meets the needs of a multi-audience digital ecosystem.
Serve as the primary business and technical liaison between Marketing, IT, and external development/implementation partners
Define and enforce content architecture, taxonomy, and governance standards across business units to ensure consistency, scalability, and reusability
Be the lead and evangelist for personalization and A/B testing
Lead evaluation and implementation of platform capabilities, including workflow automation
Partner with Legal, Compliance, and IR stakeholders to ensure platform architecture supports regulatory and disclosure requirements specific to a financial exchange
Manage vendor relationships, licensing, and contract negotiations for CMS and adjacent martech tools
Oversee contractors/agency partners responsible for content operations and updates
Establish KPIs and reporting to measure platform performance, content efficiency, and business impact
Drive change management and training to increase adoption and self-sufficiency across content-owning teams
Stay ahead of CMS/martech trends and advise executive stakeholders on platform investment decisions

Benefits

Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sick days and annual community service days
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% match immediately upon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health, dependent and transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Complimentary lunch, snacks and coffee in any Cboe office
Paid Tuition assistance and education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers
Paid Time Off